At Muebles Baratos, we strive to offer our customers quality products and exceptional service. If you are not satisfied with your purchase, we offer you the option to return or cancel your order according to the conditions detailed below, in accordance with the legal regulations in force in Spain.
Right of withdrawal
In accordance with the Law of Consumers and Users of Spain, you have the right to cancel your purchase within 14 calendar days from the date of receipt of the product, without having to justify your decision.
To exercise the right of withdrawal, you must inform us of your decision through a clear and unambiguous statement (for example, a letter sent by post or email). You can use the withdrawal form provided on our website, although it is not mandatory.
Returning products
Once you have exercised your right of withdrawal, you must return the products to us within 14 calendar days from the date of receipt. You must bear the direct costs of returning the products, unless we indicate otherwise.
It is important that the products are returned in the same condition in which you received them, without signs of use, with all accessories and original packaging included. We reserve the right to reduce the amount of the refund depending on the deterioration of the products due to unnecessary use to check their nature, characteristics and functioning.
Refund
After receiving the returned products and verifying that the return conditions are met, we will refund all payments you have made, including shipping costs, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which we have been informed of your decision to withdraw. The refund will be made using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise.
Exceptions to the right of withdrawal
In accordance with current legislation, the right of withdrawal shall not apply in the following cases:
Personalized products or products manufactured according to the customer's specifications.
Products that, for reasons of hygiene or health protection, have been unsealed after delivery and are not suitable for return.
Cancellations and modifications of orders
If you wish to cancel or modify an order, please contact our customer service as soon as possible. We cannot guarantee cancellation or modification if the order has already been shipped. In that case, you will have to follow the return process described above.
Legal guarantee
In addition to the right of withdrawal, our products are covered by the following warranty