The warranty of our products has a maximum period of 2 years from the date of receipt of the item.
Furniture and kitchens Domingo, S.L.L. assumes responsibility for any possible defect of origin or raw material of the purchased product. In such a case, such liability is limited to the repair of the product, its replacement, the reduction of the price or the termination of the contract.
Muebles y Cocinas Domingo, S.L.L. it is not responsible for deficiencies caused by misuse, negligence, shock or force majeure, or components subjected to wear and tear due to normal use of the product.
After the first 2 years of warranty, in case there is a guarantee from the manufacturer it will be responding directly for the period set out in its warranty.
The warranty does not affect the legal rights of the consumer and user in the face of the lack of conformity of the products with the contract. These rights are independent and compatible with the commercial warranty.
Claim routes: To the same company, by Consumer Arbitration, administratively or by judicial means.
Legal regime for the repair or replacement of the product. Article 120 R.D.L. 1/2007.
Repair and replacement shall comply with the following rules:
a.-They will be free for the consumer and user. Such free of charge shall include the costs incurred to address the lack of conformity of the products with the contract, in particular the shipping costs, as well as the costs related to labour and materials.
b.-They must be carried out within a reasonable time and without major inconvenience to the consumer and user, taking into account the nature of the products and the purpose they had for the consumer and user.
c.-The repair suspends the calculation of the time limits referred to in Article 123. The suspension period will begin from the time the consumer and user make the product available to the seller and will conclude with the delivery to the consumer and user of the already repaired product. During the 6 months following the delivery of the repaired product, the seller will be fula by the non-conformity that motivated the repair, presumably the same lack of conformity when defects of the same origin as those initially manifested are reproduced on the product.
d.-If the repair is completed and the product is delivered, the product remains non-compliant with the contract, the consumer and user may require the replacement of the product, unless this option is disproportionate, the reduction of the price or the termination of the contract in the terms provided for in this chapter.
e.-Substitution suspends the time limits referred to in Article 123 from the exercise of the option by the consumer and user to the delivery of the new product. The second subparagraph of Article 123.1shall apply to the substitute product.
f.-If the replacement does not succeed in bringing the product into conformity with the contract, the consumer and user may require repair of the product, unless this option is disproportionate, the price reduction or the termination of the contract in the terms provided for in this chapter.
g.-The consumer and user may not require substitution in the case of non-expendable products, nor in the case of second-hand products.